Abstract . This research means to analyze: 1) the impact of organization commitment, leadership, and the work productivity on the satisfaction level; 2) the impact of organization commitment, leadership, and the work productivity on the service quality; 3) the impact of the satisfaction job level on the service quality at Revenue Department of Kota Batam. The sampling method that is used in this research is non probability sampling with judgemental techniques (purposive). Based on the total amount population which are eligible to be sampled is about 130 respondents. Examined from the problems which are researched, this research is causality research,which means to anaylze the relationship and the impact (cause - effect) of two or more problems by doing hypothesis examination. This analysis research methods is performed by using The Structural Equation Model Method (SEM). The software which is used for this structural analysis is AMOS 20 and from Arbuckle and also used for descriptive analysis which is used SPSS 20. The result of this analysis shows that the good model is obtained after extensive modification for two times, that is - to correlate some indicator errors which have Index Modification (M.I) > 15,00 and not to engage the indicator which has loading factor (λ) < 0,7000. The structural equation models modified otherwise good, because it has met one criteria of eight cut of value, that is criteria, Relative chi- square.

Keywords: Job Satisfaction, Leadership, Organization Commitment, Service Quality, WorkProductivity