The quaternary business sector growth, as an up-to-date form of service, has long been considered
harmless to the environment, and is separated from the industrial and manufacturing sectors which
are considered to have a direct effect on environmental sustainability. This is because quaternary
business is generally considered to have intangible and experience-based services that are consid-
ered not to have real consequences on the environment. This study seeks to examine the role of
environmental staff in efforts to manage hotels in Batam Indonesia. Furthermore, the study seeks
to explore the use of human resources to improve environmental performance in the hospitality
business in Batam. Some key aspects of the HR study, such as compensation and leadership, were
tested in this study. The method used is a quantitative approach with a sample of 150 respondents
environmental management staff. Analysis of research data is based on path analysis through Struc-